Usually, customer service representatives face a hard time when it comes to attending phone call or moving around the office. But with numerous competitive demands, most modern office environments become a quick-paced. This means you have to depend on multitasking in the work environment. The two most basic tasks that are done at the same time are attending phone calls and writing down the note. To be able to effectively multitask in the office, there has been a significant increase in the use of headsets, which permits you to speak with clients or associates on the telephone and keep your hands free to do other tasks.
That's why more offices are looking for the top wireless office headsets and the best wireless headsets for customer services to increase productivity and work efficiency. The most important factors to consider when choosing the right headset includes reliability, noise reduction, and comfort. When the headsets start to become uncomfortable, there will be a decrease in the agents' level of efficiency, even they work remotely. Therefore, choosing the best quality headsets for your office work is important to manage effective client handling.
When rating these headsets, the rate of noise reduction, reliability, and comfort all matters. Some headphones carry wireless capabilities, which helps the users by giving more freedom while on the phone. However, let’s have a look at the top 5 office wireless headset for customer service.
Table of Content
5 Office Wireless Headsets for Customer Service
- Plantronics Savi 8210 Wireless Headset
- Jabra Pro 920 Wireless Headset
- Sennheiser D10 Wireless Headset
- Bose QuietComfort 35
- Logitech H650e
Bottom Line
5 Office Wireless Headsets for Customer Service
Plantronics Savi 8210 Wireless Headset
The Plantronics Savi 8220 is an over-the-head binaural type wireless headset and has easy call management through the headset itself. It is one of the favorite wireless headsets because it covers both ears that allow for better focus on work without the interruption of noise around.
The 500-foot operating range is still very impressive and the active noise canceling technology blocks unwanted noise in a noisy office so you can focus on your work and phone calls. Three-way connectivity sees connection through both wireless and Bluetooth utilized to create a seamless link if needed. Conference calling and easy transferring of calls occur with up to three Savi 8220 connected together. It offers 13 hours of talk time, which is a great addition to the overall package and provides a good advantage to customer service representatives.
Jabra Pro 920 Wireless Headset
The Jabra Pro 920 is specially designed for desk phones, which does its job remarkably amazing. It is perfect for office work as it has talk-time of up to 8 hours and a wireless range of 325 feet. In addition, it is enabling easy movement across a large area. The call control buttons that the headset boasts include an answer/hang-up button and a mute button along with the volume controls.
One of the most impressive features of this little Jabra headsets is the power saving auto sleep function. Its handy battery status indicator is also considered as a great innovation. Fast charging enables the headset to be charged in a fraction of the time of other headsets. If you are in a high volume customer service job, this headset is probably your best bet for performance and innovation.
Sennheiser D10 Wireless Headset
The Sennheiser D10 is an amazing wireless headset that is available at an affordable price in the market. Along with its various features and quality, it is ready to offer a comprehensive lightweight office single-ear headset with two different wearing styles. It is also equipped with a noise-canceling microphone that is available to block out the background noises. Its maximum range is 500ft and has maximum mobility.
This headset is also featured with one-touch controls for energy-efficient power management and faster office use. Moreover, the headset is very powerful for long client meetings and offers a comfortable and easy set-up. It has a one-touch call answer, volume, end, and mute that can easily enhance the collaboration. If you want to remotely answer/end calls, then you use this with Electronic Hook Switch Cable or Handset Lifter.
Bose QuietComfort 35
Bose has established its name due to its definitive brand for canceling out ambient background noise. This means whether you are on a noisy airplane or talking in a busy call center, these headphones feature dual microphones, customizable noise cancellation, and super-comfy headphones that will not bother your ears or head to wear them all day.
The main and important feature of these headphones is its noise-cancellation compatibility, which is easy to use in a busy, loud working environment. But as you might already know, these headphones are often counted as the most expensive. It might make them unfeasible for large customer support teams.
Logitech H650e
The Logitech Mono H650e is a modern option. This single ear headset is ideal for agents who need to speak with coworkers in the period of a noisy environment. The design is lightweight, making it comfortable to wear for an extended period of time. The headset is featured with a noise-canceling unidirectional mic, which allows focusing on the speaker's voice in order to eliminate the background noise.
This headset connects using a USB cable, which is long enough to connect to computers without forcing people to lean over their computers.
The headset is also equipped with a laser-tuned driver that minimizes distortion and produces a clear sound. This is the ideal headset for people who attend a lot of voice or video web conferences daily.
Bottom Line
Purchasing the lost affordable quality headset for office work can be a very involved task since there are so many different models on the market. In order to make an informed decision, you should look at what you need and what sort of headset works best for you. These stated here give you the best value for your money from a work perspective, but they may not appeal to every person.
